Summary
Use this FAQ if you want to manage your subscription, cancel your plan, find invoices, request a refund, change your email, or unsubscribe from emails.
Most billing actions are handled through Manage Subscription in the lower left corner inside the Builder. This opens the Stripe customer portal, where you can manage your plan, invoices, and billing details.
Is there a free plan?
Yes. You can use the Builder for free.
The Free plan includes:
Access to the Builder
Unlimited building with blocks
10 exports per month
The Free plan does not include:
Pro features such as Variables, Inputs, and Formula Blocks
Source file access
Unlimited exports
Personal templates
What does the Pro plan include?
The Pro plan unlocks:
Unlimited exports
Variables
Inputs
Formula Blocks
Source file access
More customization options
Use Pro if you need advanced logic, more frequent exporting, or source files for advanced use cases such as licensing or monetization.
How much does Pro cost?
Current pricing:
Monthly: $24.95
Yearly: $240
The yearly plan saves around 20% compared to monthly billing.
How do I change my subscription plan?
You can change your plan from inside the Builder.
Steps:
Open the Builder
Go to your User Profile
Click Manage Subscription
Make your changes in the Stripe customer portal
Upgrades take effect immediately.
Downgrades apply at the end of your current billing cycle.
How do I cancel my subscription?
You can cancel your subscription through Manage Subscription.
Steps:
Open the Builder
Go to your User Profile
Click Manage Subscription
Open the Stripe customer portal
Select your active subscription
Choose the cancellation option
After cancellation, your Pro access usually remains active until the end of the already paid billing period.
You will not be charged again after the subscription is cancelled successfully.
I cancelled. Why do I still have Pro access?
If you cancel during an active billing period, your Pro access may remain active until the end of that period.
Example:
If your billing period runs until the 30th and you cancel on the 12th, your Pro features may stay available until the 30th. After that, the account moves back to the Free plan.
How do I find my invoices?
You can find your invoices in the Stripe customer portal.
Steps:
Open the Builder
Click your User Profile
Click Manage Subscription
Open the Stripe customer portal
Go to your invoice or billing history section
There you can view, download, and manage your billing information.
How do I request a refund?
If you believe you were charged incorrectly or want to request a refund, contact support.
Please include:
The email address linked to your account
The payment date
The invoice or payment reference, if available
A short explanation of the issue
Refunds are reviewed by the team. Sending the correct billing details helps us check the payment faster.
Important: Cancelling your subscription stops future billing. It does not automatically create a refund request.
I was charged after cancelling. What should I do?
First, check whether the cancellation was completed successfully in the Stripe customer portal.
Then contact support and include:
Account email
Charge date
Invoice or payment reference
Screenshot of the cancellation confirmation, if available
This helps us check whether the charge happened before cancellation, after cancellation, or because another account/email is subscribed.
How do I change my email address?
Please create another account with the desired email.
I cannot find my subscription. What should I check?
You may be logged in with a different account or login method.
Check:
Did you sign up with Google login?
Did you sign up with email/password?
Are you using the same email address as the paid account?
Did you maybe create a second account by accident?
Google login and email/password can behave like different login methods. If your subscription or projects seem missing, log out and try the original login method.
How do I unsubscribe from newsletters or marketing emails?
Open any newsletter or marketing email and click Unsubscribe at the bottom.
This stops marketing emails.
Important:
You may still receive necessary account, billing, password, product, or transactional emails. These are required to manage your account and subscription.
Can I delete my account?
If you want your account deleted, contact support.
Include:
Account email
Confirmation that you want the account deleted
Whether you also want billing/subscription help
Before requesting deletion, cancel any active subscription through Manage Subscription to avoid future billing.
Quick process overview
Task | Where to go | What happens |
Upgrade plan | User Profile → Manage Subscription | Upgrade applies immediately |
Downgrade plan | User Profile → Manage Subscription | Downgrade applies at billing cycle end |
Cancel subscription | User Profile → Manage Subscription | Future billing stops after successful cancellation |
Find invoices | User Profile → Manage Subscription | Opens Stripe customer portal |
Request refund | Contact support | Reviewed by the team |
Change email | Contact support | Account ownership may need verification |
Unsubscribe from newsletters | Link at bottom of email | Stops marketing emails |
Delete account | Contact support | Manual support request |
Before contacting support
For faster help, send the right information immediately.
For billing questions, include:
Account email
Invoice number, if available
Payment date
Screenshot of the issue, if useful
For account questions, include:
Email used to log in
Login method: Google or email/password
What you expected to see
What is missing or not working
Conclusion
Most subscription and billing actions are handled through:
User Profile → Manage Subscription
Use this for plan changes, cancellation, invoices, and billing details.
For refunds, email changes, account deletion, or unclear billing issues, contact support with your account email and relevant payment details.