General Q&A
Extensive Q&A
15 articles
- What is Profectus.AI?Profectus.ai is the WordPress for algo trading. Build, backtest and analyse powerful trading systems without writing code, then export them to trade live.
- Is this suitable for professional traders?
- Do you have an API?
- Account, Billing & Subscription FAQManage billing, plan changes, cancellation, invoices, refunds, email changes, newsletter unsubscribes, and account deletion. Learn where to go, what to check, and when to contact support.
- Can I see a demo?
- Can you help me create my first EA?
- How do I change or reset my password?Change or reset your Profectus.AI password anytime. Update it from your profile or click “Forgot password?” on the login page to recover access via email.
- Something’s not working—can you help?
- How do I contact support?
- Can I talk to a human?
- Data Security, Privacy & Account ManagementProfectus AI is GDPR-compliant. EU-based servers, encrypted backups, and easy account deletion ensure your data stays secure."
- Can I use Profectus on my Mac, iPad or Windows PC?Profectus runs in your browser on macOS, iOS and Windows. Build and backtest anywhere. MetaTrader 5 is only needed when you go live.
- Can I use Profectus for Prop firm accounts?
- Instant Cloud Saving (No More “Save” Button)Profectus.AI now saves all changes automatically to the cloud — no more “Save” button. A small icon shows if your work is synced, saving, or needs a quick retry. Your…
- Why Your Pro Account Looks Like Free or Projects Seem MissingIf your Pro plan looks like Free or projects disappeared, it’s usually caused by logging into a different account method (Google vs Email) or having Profectus open in multiple tabs,…