FAQ
Frequently asked questions
25 articles
- Can I change my subscription plan later?
- What are Templates?
- Project Properties: How to Use Group Numbers and Magic Numbers for Multiple EntriesLearn how to use Group Numbers and Magic Numbers for multiple entries, different targets, TP1/TP2 setups, Count Trades filters, Select Trades management, and why one entry branch may block another…
- Importing Projects in Profectus.AIImport .mq5 projects in Profectus.ai to reuse or share strategies. Overwrite or create new, with all properties copied safely.
- Can I Sell the Bots I Create on Profectus.AI?Yes — bots built in Profectus can be sold. Free = .ex5 file, Pro = full source file with licensing and marketplace options.
- Can I Share or Sell My EA? Ownership, IP & Account Number LockLearn who owns your EA, what EX5 and MQ5 files mean, how account number lock protects your bot, and how to safely share, sell, or use your EA with a…
- Shortcuts: How to Select, Copy, Clone, Delete, and Save BlocksLearn how to select blocks on the Builder canvas, fix confusion around the hand/pan tool, copy, duplicate, delete, and save selected blocks as reusable templates on Mac or Windows.
- How to Organize projects in foldersHow to use folders in your project library to organize your projects
- Sharing Project LinksHow to share your projects using the 'SHARE' button and how to download your projects using the 'DOWNLOAD' button in the upper right corner of the builder
- How to Recover a Blank Canvas or Missing ProjectOpened a project and your canvas is blank or your blocks are missing? Follow recovery steps before saving: zoom out, hard refresh, clear cache, check login/account, avoid overwriting, and send…
General Q&A
Extensive Q&A
- What is Profectus.AI?Profectus.ai is the WordPress for algo trading — build, test & export powerful trading bots without coding, ready for MetaTrader 5.
- Is this suitable for professional traders?
- Do you have an API?
- Account, Billing & Subscription FAQManage billing, plan changes, cancellation, invoices, refunds, email changes, newsletter unsubscribes, and account deletion. Learn where to go, what to check, and when to contact support.
- Can I see a demo?
- Can you help me create my first EA?
- How do I change or reset my password?Change or reset your Profectus.AI password anytime. Update it from your profile or click “Forgot password?” on the login page to recover access via email.
- Something’s not working—can you help?
- How do I contact support?
- Can I talk to a human?
- Data Security, Privacy & Account ManagementProfectus AI is GDPR-compliant. EU-based servers, encrypted backups, and easy account deletion ensure your data stays secure."
- Can I Use Profectus AI on My Device?Profectus AI works on macOS, iOS, and Windows. MetaTrader runs natively on Windows; Mac may require a workaround for the exports.
- Can I use Profectus for Prop firm accounts?
- Instant Cloud Saving (No More “Save” Button)Profectus.AI now saves all changes automatically to the cloud — no more “Save” button. A small icon shows if your work is synced, saving, or needs a quick retry. Your…
- Why Your Pro Account Looks Like Free or Projects Seem MissingIf your Pro plan looks like Free or projects disappeared, it’s usually caused by logging into a different account method (Google vs Email) or having Profectus open in multiple tabs,…